A Must Read Article about the New Positions in Hospital – Patient Experience Officer

Crain’s Business Article on the Service Experience

This is a great must read article.  Many of you know I have been talking about how important the service experience that we offer our patients is, and this article just confirms it!

Just in case you missed my webinar about this, If Disney Ran Your Practice, A Look at the Service Experience We Provide, it is available at www.nytherapyguide.com and was very well received by everyone who participated. It is on demand, can be accessed 24/7/365 and is only $89!

 

 

 

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